These booking conditions set out the terms on which you contract with us, Immelmokit Cabins Ltd. A contract exists between you and Immelmökit Cabins and all conditions become binding to us both once You have made the booking. The booking must be made by an adult person.
MAKING A BOOKING AND PAYMENT
Your booking is definite when you have received the invoice/confirmation attached with the information about the accommodation and the keys. The deposit will be charged after you have made the booking. If we don’t receive your payment, that is not considered as cancelling the reservation. We need all cancellations in written. Advance payment is 30% from the whole accommodation price. If your booking is made later than six (6) weeks before your stay at Levi you pay the full payment.
There are 2 ways of payment:
By bank transfer: we will send you an invoice with our bank details
By a credit card: We accept Visa, Mastercard and Eurocard. We need your credit card details, the card number and the time card expires to charge the payments.
IF YOU CANCEL YOUR HOLIDAY
Should you want to cancel your booking, you must ALWAYS do so in writing:
If you cancel your booking:
*28 days prior to arrival: the paid amount will be returned deducted with the cancellation fee
of 32 €
*later than 28 days prior to arrival: the whole amount will be charged.
*If you book accommodation 27-14 days prior to arrival, you have the right to cancel the booking within 7 days.
*If you book accommodation 13-0 days prior to arrival, you have the right to cancel the booking within 1 day.
The cancellation will take effect from the day we receive your written notification. If you can prove you have made and sent your cancellation to the right address to us at the due date, we will accept your cancellation whether we receive your notification late or none at all. If your cancellation is due to sudden illness / injury / death of a close relative or your travel party, we will refund you your payment reduced with the 30% deposit plus the service fee (25 €) and the cancellation fee (32 €). You will have to present a reliable document, e.g. a doctor's certificate (within 14 days), on the case.
Should you want to change your booking after confirmation, we will have to consider it as a cancellation of your booking and the new arrangements will constitute an entirely new booking. We recommend our guests to have an insurance in case of any emergencies or unexpected incidents.
IMMELMOKIT CABINS`S RIGHT TO CANCEL THE BOOKING
Immelmokit Cabins Ltd reserves the right to cancel the booking in case of force majeure or other reasons out of our control such as e.g. fire and/or water damages in the booked accommodation. In this case we will notify you of the cancellation immediately and refund all money paid. Immelmokit Cabins reserves the right to cancel the booking in case the payments are not done on time.
HANDING OUT THE KEYS
The key to your holiday accommodation will be handed to you latest 16.00 o’clock on the day of your arrival Please agree upon the key with us 2 days in advance, either by telephone or e-mail. Please see the contact details below. The person handing the key for you has the right to charge you the cost regarding a replacement key (even locks of the doors will be charged in case of special serried keys). The care taker of the apartment / cabin has the right to charge you money in case the key is lost.
YOUR HOLIDAY ACCOMMODATION
Your accommodation will be at your disposal from 16.00 on your arrival day until 11.00 on your departure day. The rent of the holiday accommodation includes kitchen utensils and dishes, heating, lightning and cooking. The normal temperature in the apartment is 20 – 22 C. You are expected to bring your own linen and towels with you unless you agree otherwise when booking your holiday. It is not allowed to use sleeping bags on the beds. No smoking in apartments / cabins! In case of smoking in the accommodation, please notice that we will charge a cleaning fee of minimum 300 euro. In case the departure cleaning is not included into the holiday accommodation reservation, you are responsible for the tidiness of the apartment / cabin. We have the right to charge you a double fee for the extra cleaning if the accommodation is not in an acceptable state after your stay. In case of breakage you are advised to contact us for setting the damages. We cannot answer for goods left / forgotten to the apartment by the client.
The client is bound to indemnify the owner for any damages of the apartment/cabin or the movable property in the apartment/cabin.
THE CANCELLATION OF THE TENANCY AGREEMENT BECAUSE OF DISTURBANCE OR DANGEROUS SITUATION OF BEHAVIOUR
If the tenant does not stop causing disturbance / dangerous situations for his/her fellow neighbours, has the owner of the apartment or his/her representative the right to terminate the tenancy agreement. The tenant will be liable for all expenses occurred.
THE NUMBER OF PERSONS
The number of persons staying at a cabin or apartment should not exceed the number given in your invoice. Tents or caravans on the building site are not allowed without a separate permission. Pets are NOT allowed.
Should you have any cause to complaint about the booking or state of your holiday accommodation you must immediately inform the owner of the place / his representative or the cabin maintenance of the complaint for remedial action. Should a problem remain unsolved you should make your complaint in writing, for continued handling, to us within a week's time after your booking has ended. Should we not be able to settle things amicably, you are entitled to have the dispute arbitrated at the Finnish Consumer Complaint Board.
Immelmokit Cabins ltd is not responsible for possible harm or expenses caused by the forces of nature, insects, moles or unexpected weather changes.
We reserve the right for price changes.
VAT in valid regarding current legislation rules.
WELCOME TO IMMELMOKIT AND HAVE A NICE HOLIDAY!
IMMELMÖKIT CABINS LTD
Kätkänrannantie 8 (mail address)
Phone: +358 400 940163
Fax. +358 16 641 663